IMRG UK Consumer Home Delivery Review 2015


Please complete the form below to receive your complimentary copy of the report. 

The IMRG UK Consumer Home Delivery Review 2015 is a study of online fulfilment requirements. As well as exploring customer satisfaction, this documents anticipates UK consumers’ expectations and needs.

This report, supported by Blackbay, is a survey of 1,300 adult consumers. The survey for this review was compiled by eDigitalResearch.

This executive summary covers:

  • General overview of the findings

  • The need for pre-purchase delivery information

  • The need for in-transit delivery information

  • Returns

  • Click and collect

To download an executive summary of this report, please fill in the form.

The full report is available to IMRG members from the IMRG website.